Fold 4 overheating and Watch 4 not receiving calls or text

[Curlyred]

My z-fold 4 updated it's one UI 7 and since then the phone gets very hot, and my classic four watch does not receive calls or texts.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the concern with the Fold 4 overheating and the Watch 4 not receiving calls and text.

For the watch, try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01003245/

This link provides information to keep the phone from overheating: https://www.samsung.com/us/support/answer/ANS10002887/

You can also try clearing the cache partition of the phone.

1. Turn off the device.
2. Press and hold the Volume Up key, then press and hold the Side key.
3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key several times to highlight wipe cache partition.
5. Press Side key to select.
6. Press the Volume down key to highlight yes, them and press the Side key to select.
7. When the wipe cache partition is complete, Reboot system now is highlighted.
8. Press the Side key to restart the device.

A final troubleshooting step would be to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

We also recommend running the Diagnostics and Submitting Feedback to Samsung using the option under the Support Tab in the Members App.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html