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Fold 5 keeps turning off

(Topic created: 08-12-2024 08:10 PM)
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userp98MVKoKyw
Constellation
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Fold & Flip Phones
The last three days my fold 5 just turns off. I've deleted tons of apps hard cleared the catche. Done everything but hard reset. Anyone have this problem. 

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Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is for the phone to suddenly turns off.

This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/ 

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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meself
Neutron Star
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Fold & Flip Phones
Soft reset better option than hard reset as for why it's turning off could be several things is it warm or the battery low few that come to mind
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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is for the phone to suddenly turns off.

This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/ 

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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