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04-07-2024 02:05 AM (Last edited 04-09-2024 03:57 PM by SamsungRei ) in
Fold & Flip PhonesDuring the latest software update for the Galaxy Z Fold 5 (unlocked) my phone had an error screen pop during the phone restart and has been stuck in either a boot loop and/or just completely freezes during the bootup on the Samsung Logo. What do I do or what can i do?
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04-09-2024 04:04 PM (Last edited a month ago by SamsungRei ) in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is when experiencing issues trying to update the phone.
For the rebooting of the phone, try the troubleshooting here: https://www.samsung.com/ph/support/mobile-devices/how-to-troubleshoot-when-your-phone-reboots-repeat...
Once you've completed the troubleshooting and are able to restart the phone, attempt completing the update.
If the phone still will not fully power on, or will still not install the update, then it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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04-07-2024 02:54 AM in
Fold & Flip Phones- Mark as New
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04-09-2024 04:04 PM (Last edited a month ago by SamsungRei ) in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is when experiencing issues trying to update the phone.
For the rebooting of the phone, try the troubleshooting here: https://www.samsung.com/ph/support/mobile-devices/how-to-troubleshoot-when-your-phone-reboots-repeat...
Once you've completed the troubleshooting and are able to restart the phone, attempt completing the update.
If the phone still will not fully power on, or will still not install the update, then it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html