Fold 6: Randomly locks when open

[userYLyqYF5LU7]

I'll be using it in open mode, and it will just go to lock screen. I can't *make it* do it, and it doesn't appear to be connected to any noticable pattern, button touch, app, etc. and I'm not folding it at all. 

It just goes to lock screen. Probably happens 3 times in 15 minutes. I just unlock it with fingerprint and it's fine until it happens again. Its been happening for a few weeks. I've restarted it, cleared cache, etc. 

I have Samsung Care +, but not sure it's a "serious issue" yet. It sure is annoying though!

Any ideas? Software? Hardware? ?? ??

[meself]

The Samsung Galaxy Z Fold 6 might be locking due to a few reasons, including incorrect lock screen settings, software issues, or even a hardware problem. To resolve this, you can check your lock screen settings, try a factory reset, or explore potential software or hardware solutions. 

Here's a more detailed breakdown:

1. Check Lock Screen Settings:

Auto-lock settings:

Go to Settings > Display > Screen timeout. Adjust the timeout duration to prevent the screen from locking too quickly. 

Lock when folded:

In Settings > Lock screen, look for "Lock when folded" and ensure it's configured to your preference. You may want to disable this setting or adjust the timing. 

Secure lock settings:

Check for settings like "Lock instantly with side button" and adjust them accordingly. 

2. Software Troubleshooting:

Safe Mode:

Start your phone in Safe Mode (instructions vary, but often involve holding the power button and tapping power off, then holding the power button and tapping restart). If the problem disappears in Safe Mode, a third-party app is likely the culprit. 

Clear Cache:

Go to Settings > Apps > [App Name] > Storage > Clear Cache. This can resolve issues caused by corrupted cache data. 

Factory Reset:

As a last resort, you can perform a factory reset. This will erase all data on your phone, so back up important information first. To do this, power off your phone, then press and hold the Volume Up and Power buttons until the Android logo appears. Use the volume buttons to navigate to "Wipe data/factory reset" and confirm. 

3. Hardware Issues:

Hinge and Display Problems:

If you suspect a hardware issue, such as a faulty hinge or display, contact Samsung support or your retailer for assistance. 

Battery Issues:

A malfunctioning battery or power management system can also cause unexpected shutdowns or lockups. 

4. Additional Tips:

Good Lock Module:

The "Multistar" module within the Good Lock app allows you to customize how the phone behaves when folded. 

Backdrops App:

If you're experiencing wallpaper changes, investigate apps like "Backdrops" as they might be interfering with your lock screen settings. 

If you continue to experience issues after trying these steps, it's recommended to contact Samsung support or your retailer for further assistance. 

[userYLyqYF5LU7]

I've tried some of that but I'll dive a little deeper.

Thanks for the quick response.

[meself]

What i found hope it helps

[Stadlk71]

It will happen to me as well. I mostly experience it when I press the three lines to see open apps and as I am swiping them to close them individually my screen will lock. Happens when playing some games as well. So not sure if it has something to do with my hand swiping across the screen or something but I can't fix it. 

[userYLyqYF5LU7]

I've tried everything short of factory reset.
It happens to me in Dex sometimes, which leads my to believe it's a software issue. That is, it happens when I'm not even touching my phone. I'll use an external mouse, click on something on my monitor and it will lock.

[newninja]

i have the same issue, it happens with my fold6 when i reach to the top of the screen and i want to look at my notifications, the phone just locks out of nowhere

[knobbydanger]

Same here on fold6. Seems to be a bug. I kept hoping it would get fixed in an update, but it hasn't the last few updates

[stephgau]

It's been happening to me when I'm in goggle news and I click on an article. It then goes into lock screen instead of going to the article. I did everything, even factory reset, but it still does it.

[Members_mMBtvV8]

It's happening to me also on galaxy fold 6 when I drop the notification bar, the screen will lock itself and then unlock. Let's get a software update that fixes this please.