Original topic:

Fold 6 camera issue on front screen preview

(Topic created: 4 weeks ago)
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ScottyBones
Cosmic Ray
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So ever since I updated to one UI 7 I have been having a camera issue where when I click cover screen preview, and then slide the "unlock" slider to control everything on the front cover screen, the phone will bug out and reboot. Every. **bleep**. time. I have boot into recovery mode and wiped cache partition. I even went into the app setting and reset cache/data. Still same **bleep**. I'm at a loss for what the **bleep** is going on. I'm almost at the point to just back up everything and wipe the phone, this is my LAST RESORT POSSIBLE. But has anyone seen this before and know how to fix that? I swear I get the most ASININE issues with phones
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LongHiker
Galactic Samsung Care Ambassador
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@ScottyBones Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

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ScottyBones
Cosmic Ray
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I literally said this in my statement, so yes I did, at least twice.
CAMMC
Asteroid
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Hey, you gotta contact Samsung. Your rear camera lens might need replacing. That happened to my S25 Ultra, and Samsung Care fixed it under warranty.
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ScottyBones
Cosmic Ray
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I mean it works fine unless I wanna view/take photos while viewing the cover screen, so this makes me believe it's a Software bug not hardware. Either way I might have to contact Samsung
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LongHiker
Galactic Samsung Care Ambassador
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@ScottyBones For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.

Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

Lastly you can submit a bug report via the Samsung Members app -> Support -> Send feedback. 

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Mkm282
Constellation
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Hi, I have the exact same issue with Fold 6 after One UI 7. You got any updates on the matter?

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ScottyBones
Cosmic Ray
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Yup. I updated the latest May security update I haven't had it happen again.
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userdw4rjLrmLc
Constellation
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I have the May security patch and mine reboots when i try to unlock on preview screen.  Hope June update will fix this.

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userdw4rjLrmLc
Constellation
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Have the exact same problem. 

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