Hello my zfold 7 I got new at the end of November is not working with text notifications on what's app text, regular text, and messenger text no sound I've tried everything now a few of the people I know are having the same issues I think its from ahack we need a software update
Hey rubylynn, welcome to the community! I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a couple of things.
The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.
- When the Android logo displays, release all three keys.
- An โInstalling system updateโ message will show for 30 โ 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Donโt be alarmed if the phone gets stuck on the logo for a minute or two after this just donโt turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Donโt worry, this procedure is very easy and safe to do. You wonโt damage your phone just by wiping the cache partition.
Third, check if you get notifications while the device is in Safe Mode.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Hey rubylynn, welcome to the community! I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a couple of things.
The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.
- When the Android logo displays, release all three keys.
- An โInstalling system updateโ message will show for 30 โ 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Donโt be alarmed if the phone gets stuck on the logo for a minute or two after this just donโt turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Donโt worry, this procedure is very easy and safe to do. You wonโt damage your phone just by wiping the cache partition.
Third, check if you get notifications while the device is in Safe Mode.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
