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10-05-2022 06:06 AM (Last edited 10-05-2022 09:29 AM by SamsungRei ) in
Fold & Flip PhonesThis is my 2nd foldable phone.
Solved! Go to Solution.
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10-05-2022 09:47 AM (Last edited 2 weeks ago by SamsungRei ) in
Fold & Flip PhonesHello, We understand how frustrating it is when your phone is unable to maintain a connection to either mobile data or Wi-Fi.
This article provides the troubleshooting available for poor signal strength. It includes steps such as resetting the network, testing in Safe Mode, and a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001598
For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
If it is just the mobile data not working, and troubleshooting was not successful, you should reach out to your carrier for further assistance.
When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/
Samsung provides two options for service.
1. Local service center locations: https://www.samsung.com/us/support/service/
2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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10-05-2022 06:32 AM in
Fold & Flip Phones- Mark as New
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10-05-2022 07:23 AM in
Fold & Flip PhonesAny apps that using network isn't working.
Even samsung members won't open when you reply.
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10-05-2022 09:47 AM (Last edited 2 weeks ago by SamsungRei ) in
Fold & Flip PhonesHello, We understand how frustrating it is when your phone is unable to maintain a connection to either mobile data or Wi-Fi.
This article provides the troubleshooting available for poor signal strength. It includes steps such as resetting the network, testing in Safe Mode, and a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001598
For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
If it is just the mobile data not working, and troubleshooting was not successful, you should reach out to your carrier for further assistance.
When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/
Samsung provides two options for service.
1. Local service center locations: https://www.samsung.com/us/support/service/
2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html