Original topic:

Is there something I'm doing wrong?

(Topic created: Saturday)
384 Views
Oldtanker
Asteroid
Options
Fold & Flip Phones

So recently after only 2 weeks I had to send back my Z fold 7. due to it having a black line down the middle of the full screen. Every z-fold phone I've ever had starts with that and then the inner screen just goes black. Is there something that I'm doing that's causing this? Because it's getting old. By the way customer service was fantastic in handling thid

4 Replies
Options
Fold & Flip Phones
Are you putting it in your back pocket or perhaps front pocket tight clothes?
This issue usually happens due to pressure like sitting with it in your pockets.
0 Likes
Oldtanker
Asteroid
Options
Fold & Flip Phones
I will keep that in mind and pay more attention if I'm doing that
0 Likes
LongHiker
Galactic Samsung Care Ambassador
Options
Fold & Flip Phones

@Oldtanker Are you pressing on the screen itself to fold the device? Do you have long fingernails? 

I have the Fold 7 and have had everyone since the Fold 3. I've never had this problem. 

0 Likes
Oldtanker
Asteroid
Options
Fold & Flip Phones
No and no. 😊
0 Likes