Has anyone else run into this? I let this go for a few days hoping this would settle out after this latest update, but its been about a week and its still there. When I close my Fold 5, the upper left scrolling notification says No SIM, No Service, and sure enough, when I open the phone I get a rush of emails, texts, and notifications as the mobile service returns. SIM Card status info says Not Available for all info - Service State, Network Provider, all of it. Since I can't see who uploaded the update -Samsung or the carrier - I'm starting here. Text help right now says 1 hour 48 minutes wait. Ridiculous
Hey DallastheUnderdog, Welcome to the Community. We understand the concern with the No SIM message when the Fold is closed.
Just as an FYI, the major OS updates come from Google, who sends it to Samsung to add the One UI. It is then sent to the service providers, who send it to customers.
If you continue to receive the No SIM message, we recommend having the phone evaluated by an authorized repair center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
Hey DallastheUnderdog, Welcome to the Community. We understand the concern with the No SIM message when the Fold is closed.
Just as an FYI, the major OS updates come from Google, who sends it to Samsung to add the One UI. It is then sent to the service providers, who send it to customers.
If you continue to receive the No SIM message, we recommend having the phone evaluated by an authorized repair center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
