Original topic:

Latest software update causing heating, switch off and battery draining

(Topic created: 06-05-2025 09:06 AM)
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bismillah1065
Constellation
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Fold & Flip Phones

I have installed the latest UI version 7 and Android  15 on May 30, 2025. It was working fine till 3rd June, later that date, when I flipped my phone, the phone itself is switching off and the battery is heating up and draining too much, which is abnormal; that was not the case before the latest update. Attaching the software update details for your reference. Could you please provide me with the latest software update or downgrade my current update?

WhatsApp Image 2025-06-05 at 9.25.36 PM.jpeg

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello bismillah1065, Welcome to the Community. We understand the concern with the phone heating, powering off, and the battery draining after updating the phone.

Have you tried the steps listed under the Best Practices After an Update thread? https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

For the phone powering off, try the steps here: https://www.samsung.com/us/support/troubleshoot/TSG10001531/

Additionally, try running the diagnostics in the Members app under the Support Tab.

For battery drain, please see the solution here: https://us.community.samsung.com/t5/Fold-Flip-Phones/Battery-draining-faster-after-One-UI-7-update/m...

For the phone overheating, please see the solution here: https://us.community.samsung.com/t5/Fold-Flip-Phones/Fold-5-overheating-since-one-UI-7/m-p/3234563/t...

We also recommend submitting feedback in the Members app to provide data logs to Samsung for the symptoms you are experiencing. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If the heating, powering off, and battery drain continue, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside the warranty. You can find more information about this plan here: https://samsung-us.servify.tech/mycare

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