I purchased Z flip 5 by Samsung when it was released , i had service by t MOBILE now i switched over to verizon, however my device has a network lock and doesnt allow it to be used by another carrier, T mobile opened it at their end (as i can see in their unlock device status) however the device itself is still locked . anyone kno whow it can be opened?
Unlocking is done by carrier. You shouldn't have to rest device due to new feature. But you could try this if not already. Here is an article that may help. I would make sure previous carrier did unlock device. https://www.samsung.com/us/support/answer/ANS00078492/
but the device itself is for some reason not snchronized with that and is still locked, t mobile claims that since i purchased the phone directly by samsung and not by them, they have nothing they can do anymore, since at their end it is unlocked
