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No Message Alert/Notification sound

(Topic created: 09-10-2022 11:58 AM)
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userkeRZ5Zwfqi
Asteroid
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Do not hear ANY sound when a new text message arrives.  Looked everywhere in Settings.  Any suggestions?

 

 

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Samsung_Moderator
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Hello, I can certainly understand how frustrating it can be getting a new device and it not working as it was designed to. Let's see if we can get this resolved for you.

 

I have found an article with troubleshooting steps that may help with your concern on your text notifications not making sounds. https://www.samsung.com/us/support/troubleshooting/TSG01001588/ 

Also, If you started using the Bubbles notifications feature on your device, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your text notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/ 

If you're still having the same issue with the device, I would suggest having a certified service technician take a look.

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

 

 

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user751201tmO21
Honored Contributor
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Open the chat app you use

Open Settings

Select Notifications

... make changes
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Cindernana
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Nope doesn't work you can change them for a minute and then I'll send they're gone again or they're switch back and I don't know it's just awful
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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, I can certainly understand how frustrating it can be getting a new device and it not working as it was designed to. Let's see if we can get this resolved for you.

 

I have found an article with troubleshooting steps that may help with your concern on your text notifications not making sounds. https://www.samsung.com/us/support/troubleshooting/TSG01001588/ 

Also, If you started using the Bubbles notifications feature on your device, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your text notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/ 

If you're still having the same issue with the device, I would suggest having a certified service technician take a look.

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

 

 
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userkeRZ5Zwfqi
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Nope. Didn't work. Thanks anyway.
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Cindernana
Galaxy
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Yeah I'm not getting all my notification sounds either it's driving me crazy because of the fold 2 was perfect
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userkeRZ5Zwfqi
Asteroid
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I've just discovered that I can assign a sound to a particular texter, but not to all inclusive receptions.
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Cindernana
Galaxy
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Yeah I think something is wrong with the volume it was like this in the fold two when it first came out and it's not just text messages that I can't barely hear it's videos I can barely hear it's really sad for the amount you pay for the phone.
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 s/w ver are you guys using?

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