"Hello, I want to report an issue that is seriously affecting my experience with my Samsung Galaxy Buds 3 and Galaxy Fold 6. Since installing the One UI 8 update on my Fold 6, the earbuds have started to malfunction: the Bluetooth connection frequently drops, the Buds controls no longer respond properly, and the integration with the Wearable app and system settings has become confusing. I have tried restarting and resetting the Buds, as well as updating the Wearable app, but the problem remains. I urgently request support to solve this fault, as my user experience has suffered significantly since the update. Product and software details:
Galaxy Fold 6
Galaxy Buds 3
One UI 8 (latest version) Thank you for your attention, I look forward to your prompt response."
Agreed, it affects ALL bluetooth, dropping Samsung devices and third party devices, and often refuses to reconnect right away. Pretty much completely unusable, since it lasts minutes at best if I can even get things to connect.
I carefully read through my Samsung Care+ information to know that if I filed a claim and it was unfixable my $99 deductible would be refunded. So I did that just to prove it's not hardware or anything I did. The repair center confirmed and closed it out as unfixable, stating that it passed all tests so the only fix would be a motherboard swap and Samsung Care doesn't let them do that. So I called Samsung Care and argued my case that I shouldn't have to pay $99 to replace a phone that was broken by an update that I did not create. It took some time, a few escalations, a 3-way call with the repair place, and me not taking no for an answer to get them to do it for $1.
This is crazy. Basically they (Samsung and/or Google Android) can brick essential features and then make you pay to replace your device. Sounds a little like Apple when they purposely used software to make batteries drain faster in older models so people would upgrade. BTW, they got sued for it. Lost about 500M in US and 14M in Canada. Samsung, u wanna be the next Apple or do you wanna do right by your customers and create a patch for this issue?
My Z fold 6 Bluetooth suddenly disconnected from my cars, buds 3 pro, and my watch yesterday. This is really frustrating. Any update on how this issue can be resolved please?
