Solved: PHONE WONT CHARGE AFTER UI - Samsung Community

worldwideprimo · ‎05-06-2025

I downloaded the new UI. Immediately my phone didn't charge overnight. For the past week or so the problem has gotten worse and worse.

Finally last night it would not charge at all. Took it to tmobile. No help. Sent me to Samsung. Under warranty. Phone 2 months old. Samsung tell me wait at least 2 weeks for replacement. That's it. Need my phone. What am I going to do.

Samsung_Moderator · ‎05-07-2025

Hello worldwideprimo, Welcome to the Community. We understand the frustration of the phone not charging after updating it.

Since this began after updating the phone, take a look at the Best Practices after Updating article: https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Robin621k · ‎05-06-2025

Have you tried a wireless charger until you can get it looked at

worldwideprimo · ‎05-06-2025

Yes. It's how I am using it now. It is super slow. The port is just dead

userVfvMaHl1g5 · ‎05-06-2025

I am in the same boat. One phone doesn't turn on at all. The other phones radio is unstable

worldwideprimo · ‎05-06-2025

Yes. This is not even funny. This phone cost way too much for this

Robin621k · ‎05-06-2025

Also try this,
Go to settings, apps, next to where it says your apps, tap on the 3 lines, toggle on show system apps, type in USB Settings, open it, go to storage and clear cache.

If that doesn't work, try this.

Wipe Cache Partition.
Turn off phone.
While powered down, press power key and volume up button simultaneously until the phone vibrates. Let go of buttons. You will now be in the bootloader. Using Volume buttons for scrolling, power button for Yes.
Scroll down to Wipe Cache Partition. Press power, scroll to Yes, press power. Reboot press power key.

worldwideprimo · ‎05-06-2025

I will try this tomorrow. Hopefully it works. Thanks for the suggestions.

Robin621k · ‎05-06-2025

You're welcome

Robin621k · ‎05-06-2025

Heads up, tap the reply button in the response, that way they get the notification.

I only saw this because I checked the thread again

UI7isGarbage · ‎05-06-2025

This update is straight garbage. Battery is pretty much non-existent. It's a Temu version of the iPhone at this point and I hate it. They've rendered this phone almost useless to me for what I used and needed it for. I use this phone for work and it's cost me so much time and money because now it either does not do what I need it to or it takes 10 times as long to do what I need to get done.

Original topic:

PHONE WONT CHARGE AFTER UI

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