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Original topic:

Parts of the UI are blank and Spotify not loading images

(Topic created: 09-30-2024 04:36 PM)
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linkxboy
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I'm unsure what's happening or the cause but parts of the UI are blank. Spotify can't load images as well.

 
 
image
 
 

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Samsung_Moderator
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Hello  linkxboy, Welcome to the Community. We understand the concern with images not loading.

Does this occur when the battery is above 50%?

Does this occur if you turn off the battery saver?

Have you tried testing the phone in Safe mode? https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Does this also occur when you are connected to Mobile Data?

We recommend submitting an error report to provide the feedback to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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5 Replies
Robin621k
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Try a wipe cache partition. There are tons of instructions in many threads here
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Wow, you don't see that every day. I restart my devices every day. Maybe that is why they work so well. I have it scheduled. I've gotten 14, 6.1.1 on my tablet only.
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SSG-Rock
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I'm having the same issue. I've wiped my cache partition, and it's still happening. The only fix is a restart, and that is temporary.
linkxboy
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Same. It gets fixed with a restart but eventually it happens again
Solution
Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello  linkxboy, Welcome to the Community. We understand the concern with images not loading.

Does this occur when the battery is above 50%?

Does this occur if you turn off the battery saver?

Have you tried testing the phone in Safe mode? https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Does this also occur when you are connected to Mobile Data?

We recommend submitting an error report to provide the feedback to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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