Phone is freezing when opened

[Bessi]

Constantly freezes wen open,does anyone else run across this. Also Samsung Pass has always worked seamlessly, now for some reason it won't work with a fingerprint on some sites do I just need a new phone LOL??

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[Samsung_Moderator · Accepted solution]

Hello, We understand how frustrating it is when your phone is freezing. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html