I’m looking for UK owners of the Galaxy Z Flip 5 who have had repair claims rejected under the Consumer Rights Act 2015.
My device developed a common fault: it powers off immediately when folded/unfolded on battery but works fine when plugged in. This suggests an internal hinge cable failure.
Samsung is refusing a free repair, citing "impact-related indentations" (minor scuffs). Crucially, they have admitted they cannot provide technical evidence that these cosmetic marks actually caused the internal electrical failure.
I have requested my phone back unrepaired. I am thinking if I should obtain an independent technical report to satisfy the "burden of proof" for a formal dispute.
Has anyone else successfully challenged a "user damage" denial for this specific folding power issue? Please share your experience if you pursued formal escalation or Ombudsman case.
