Samsung fold 5 screan replacement issues

[masterangel1984]

So I bought the fold 5. And I really was happy I have the samsung + insurance and I thought that samsung had us covered on one replacement inside screan well when I told them my issue they said I should go with my insurance well I kept calling because my screan was not cracked scratched or dropped in any way so why was it blinking on off non responsive and giving me issues it's a defect and I should be covered but they will give us the replacement and we have to pay 145 installment fee. That's crazy. Because insurance charges 99 dollars I think ans now the front screan is giving me a problem. Anyone else feel cheated kn this promise .

[Samsung_Moderator · Accepted solution]

Hello masterangel1984, Welcome to the Community. We understand the frustration of trying to get the screen protector replaced.

This article provides information on the Screen Protector Application Service: https://www.samsung.com/us/support/answer/ANS00092143/

To find the nearest store, please go to: https://www.samsung.com/us/support/service/locations

Additional options are available via mail-in to our central repair facility. To set up a service ticket, contact customer support at 1-800-726-7864.