Screen broke on the fold of the main screen Z Flip 7

[JoePlum86]

I have the Z flip 7 and love it. Last Friday 6-feb-26, my screen randomly broke in the fold of the main screen, making my phone useless. I was able to make calls from the front screen by using bixby. Samsung should make it where you can do everything from the front screen as if you have the phone open. I lost everything on my phone because I am not able to interact with the main screen to allow the transfer. It took 2 hours last night to get into my Google account because I was not able to do anything on my other phone to allow access on my new one. 

[Samsung_Moderator · Accepted solution]

Hello JoePlum86,

Thanks for reaching out for assistance. I'm sorry this happened to you. I would like to look into this concern further for you. If you don't mind providing me the following information below in a Private Message.

Model:

Serial Number:

[JoePlum86]

I just sent you the information I could get.