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Original topic:

Screen suddenly turns off then goes to lock screen ZF6

(Topic created: 05-16-2025 06:55 AM)
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Faltik
Cosmic Ray
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Fold & Flip Phones
On Z Fold 6 - When using my phone unfolded - I noticed a behavior that sometimes happens after I've just woken up the phone after having let it sit for a little while. 

Let's say my phone has been sitting for an hour or so, I pick it up unlock it and swipe down to look at notifications. As soon as I swipe down to look at notifications the screen will go dark and then go back to lock screen. It only seems to happen after the phone has been sitting for a little while. Any ideas what this is and if there is a fix? 

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realaud
Honored Contributor
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It happens to me sometimes as well, mostly when I swipe the Notistar icon to read notifications. I just swipe again, and it's fine.  I just figured it had something to do with Notistar because it never happened before that.

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realaud
Honored Contributor
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Fold & Flip Phones

Like humans, it's hitting "snooze" because it wants to stay asleep? 😀

Faltik
Cosmic Ray
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That is a good way to describe it lol
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LongHiker
Galactic Samsung Care Ambassador
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@Faltik I'm not seeing anything like that on my Fold 6. As simple as it sounds, have you tried restarting your device?

Faltik
Cosmic Ray
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Yes, actually it still happens after a restart.

It doesn't happen very often most of the time it does not actually just only seems to occur occasionally after the phone has been idle for a while.
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LongHiker
Galactic Samsung Care Ambassador
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@Faltik As a troubleshooting step, you could boot into safe mode. If this does not occur while booted in safe mode, then you know that it is caused by some 3rd party software installed on your phone. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/  

Since this is an occasional problem it might be difficult to confirm with this troubleshooting. 

You could just contact Samsung support via the Samsung Members app -> Support -> Text support to do live troubleshooting. 

Faltik
Cosmic Ray
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Sounds good, thank you
Solution
realaud
Honored Contributor
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Fold & Flip Phones

It happens to me sometimes as well, mostly when I swipe the Notistar icon to read notifications. I just swipe again, and it's fine.  I just figured it had something to do with Notistar because it never happened before that.

Faltik
Cosmic Ray
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Fold & Flip Phones
Now that you mention it when I swipe from any other spots on the screen it does not appear to happen only when I hit swipe down from that spot
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