So I have the Galaxy Z Fold 7. Purchased it back in October 2025. Everything has been great for the most part except now for some reason, I suddenly have no sound, no notifications, no music, no ringing for phone calls, no speaker. Except through my Galaxy Buds 4 Pros...quite frustrating. Anyone else have this happen?
UPDATE:
So I did the latest software update as soon as it was available, and that seemed to fix it. No resets. I followed all the other steps mentioned but didn't want to reset. But after update it's all working again.
Thank you for reaching out. I can certainly understand how concerning it can be when our device doesn't play any sound. There are several ways to troubleshoot sound issues if the speakers on your Samsung Galaxy device do not seem to be working properly. The issue could be caused by a software problem, physical damage or blockages, external device connections, or device settings. For example, if your phone is not playing sound, it could be connected to an external device that is redirecting the audio. Give this link a try for troubleshooting steps for sound not working on your Galaxy Device: https://www.samsung.com/uk/support/mobile-devices/troubleshooting-speaker-and-sound-issues-on-a-sams...
If you have tried the troubleshooting steps provide and are still experiencing these symptoms, the next step would be a service repair.
For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
@Tippitytapp I've never had this happen on my Fold 7 nor any of my other phones. Have you tried disconnecting the Buds 4 Pro? Have you checked phone settings -> Sounds and vibration to make sure that it is set to sound AND the volume is turned up?
If that doesn't resolve it, have you tried rebooting your phone?
If you are still stuck, try booting into safe mode. That will disable all 3rd party apps.
@LongHiker Thanks, i tried all of the above and the info in the link, to no avail. Quite frustrating to say the least. It also drains the battery incredibly fast and keeps deregistering and re-registering to the service provider
Connection to provider is OK. Battery drains indeed. Phonecall: other side hears me but i hear Notting. No sound through speaker. Buds are OK. Reboot, save mode, ... nu success
