My Fold6 will not keep a bluetooth connection to any of my earbuds, will not connect to my vehicle. I took it into my service provider and my phone connected to their devices and stayed connected with no issues. They insisted it was in my earbud settings but I can't find anything about earbud setting anywhere. I even did a factory reset and wifi and bluetooth reset, Ive done all troubleshooting i could think of and to no avail. I'm not sure what to do anymore. Any suggestions?
Hello Summanas, welcome to the Community! We understand your concern with your ZFold6 and your earbuds not connecting. Thank you for letting us know that you've taken the phone in to be checked out, and that you've pinpointed that it may be related to the earbuds and that you've tried several steps to reconnect the buds. Having experienced a similar issue before, we want to help.
After reviewing the steps already tried, we wanted to cover a couple of things we didn't see mentioned.
Please unpair the earbuds and your vehicle from the phone - go into the Bluetooth Settings and choose the Forget this Device option. Then restart both the earbuds and your phone and try to re-pair. For your vehicle's pairing mode, follow the steps provided with your vehicle's system.
Please check for software updates for your phone and the Bluetooth devices you wish to pair with the phone. If your external Bluetooth devices need a helper app, please also check for a software update for the app too.
If that still didn't resolve the issue, the earbuds may need service.
If the earbuds are Samsung products, please feel free to reach out to our Samsung Customer Care Team at 1-800-726-7861 or go online to find a service provider at Samsung.com: https://www.samsung.com/us/support/service/.
If the earbuds are not Samsung, and for your vehicle's system, please reach out to the manufacturer for further assistance.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I've had issues with earbuds before, and here's what worked for me:
1. Reset the earbuds themselves, you can usually do this by holding the power/pair button for at least 10 seconds. User manual should tell you how to do this
2. This one might not work for you, but it worked for me since I used older earbuds.
Go to About > Software information > Tap build number 7 times
Then go to the new "developer options" that popped up and scroll down to the bluetooth section
Change AVRCP version to 1.4 Change audio codec SBC Disable HD audio
I also recommend disabling any "smart" features like SmartThings
Hello Summanas, welcome to the Community! We understand your concern with your ZFold6 and your earbuds not connecting. Thank you for letting us know that you've taken the phone in to be checked out, and that you've pinpointed that it may be related to the earbuds and that you've tried several steps to reconnect the buds. Having experienced a similar issue before, we want to help.
After reviewing the steps already tried, we wanted to cover a couple of things we didn't see mentioned.
Please unpair the earbuds and your vehicle from the phone - go into the Bluetooth Settings and choose the Forget this Device option. Then restart both the earbuds and your phone and try to re-pair. For your vehicle's pairing mode, follow the steps provided with your vehicle's system.
Please check for software updates for your phone and the Bluetooth devices you wish to pair with the phone. If your external Bluetooth devices need a helper app, please also check for a software update for the app too.
If that still didn't resolve the issue, the earbuds may need service.
If the earbuds are Samsung products, please feel free to reach out to our Samsung Customer Care Team at 1-800-726-7861 or go online to find a service provider at Samsung.com: https://www.samsung.com/us/support/service/.
If the earbuds are not Samsung, and for your vehicle's system, please reach out to the manufacturer for further assistance.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
They are brand new earbuds straight out the box Galaxy 3 Pro. This started happening the moment I updated my phone. And the fix you had recommended did not help me sadly.
