Original topic:

Whatsapp calls keep ringing after call is answered, and battery draining

(Topic created: 05-20-2025 10:08 AM)
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akriti_g
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  • I use flip 6. I updated UI7 last night. My phone has been acting all weird. My battery has been draining out. My whatsapp call feature is not working properly. After I pick up whatsapp call, the phone doesn't stop ringing.  Please fix it asap! (Or suggest what I can do)
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LongHiker
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@akriti_g Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

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akriti_g
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I have deleted my cache partition. Still the issue has not been resolved! PLEASE HELP!

chrony
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The same thing happening with the S24 Ultra after the update.

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Naty1984
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Same problem here with a S25 Ultra. Need a fix ASAP

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Sohilchawla
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Same problem with s23. 

chrony
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The issue has been resolved with WhatsApp update 2.25.17.21

aahdertsfa
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Same problem with s23 and s24 ultra
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rohansingh0102
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Thanks @chrony  WhatsApp update 2.25.17.21 definitely solved my problem, am using Samsung S24

ExposedNebula
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I am still having the same problem. Latest update, cache cleared, newest whatsapp update. And still I cannot get the dam thing to stop ringing or to just randomly cancel the call while ringing because it thinks i did not answer!!!!

This phone  is used for business communication. Surely you have a solution Samsung?