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‎04-21-2024 11:54 AM (Last edited ‎04-22-2024 07:52 AM by SamsungRei ) in
Fold & Flip PhonesHas anyone gone thru and issue with the latest software update UI 6.0, after I installed it my wifi and bluetooth stop working did everything to it nothing work contacted Samsung nothing got advice to get a new phone which is not right..now I have a z fold 4 with 5 payment left with it not working right cause of a software download…has anyone had this issue fix yet.
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‎04-22-2024 07:51 AM (Last edited 2 weeks ago by SamsungRei ) in
Fold & Flip PhonesHello JRKing69, Welcome to the Community. We understand how frustrating it is when you are unable to use Wi-Fi on your phone.
Troubleshooting for Wi-Fi connection include:
1. Reset the settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings
2. Test in Safe Mode. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode
3. Clearing the cache partition.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
4. A factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
For Wi-Fi connection concerns, you can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001559
For Bluetooth connections, try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001226/
If the Wi-Fi and Bluetooth are still not turn on after the reset and/or you are still unable to connect to Wi-Fi/Bluetooth, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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