JUMP TO SOLUTION Solved

Original topic:

Wi-Fi and Bluetooth not turning on and will not connect

(Topic created: 04-21-2024 11:54 AM)
2615 Views
JRKing69
Asteroid
Options
Fold & Flip Phones

Has anyone gone thru and issue with the latest software update UI 6.0, after I installed it my wifi and bluetooth stop working did everything to it nothing work contacted Samsung nothing got advice to get a new phone which is not right..now I have a z fold 4 with 5 payment left with it not working right cause of a software download…has anyone had this issue fix yet.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello JRKing69, Welcome to the Community. We understand how frustrating it is when you are unable to use Wi-Fi on your phone.

Troubleshooting for Wi-Fi connection include:

1. Reset the settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings

2. Test in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

3. Clearing the cache partition.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

4. A factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

For Wi-Fi connection concerns, you can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

For Bluetooth connections, try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001226/ 

If the Wi-Fi and Bluetooth are still not turn on after the reset and/or you are still unable to connect to Wi-Fi/Bluetooth, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
12 Replies
Kiriti
Constellation
Options
Fold & Flip Phones
I use both the Flip 4 and 5, but I only noticed the issue with my 4. All i did to fix it was turn on airplane mode, rest the phone, and then it went back to normal for me. Hopefully this helps you out a bit.
0 Likes
Reply
JRKing69
Asteroid
Options
Fold & Flip Phones
Okay how long you left it in airplane mode over night ....or a couple off hours i have try everything and nothing sometime it turn on but no wifi connect it stay grey.
0 Likes
Reply
Kiriti
Constellation
Options
Fold & Flip Phones
Since i use my flip 5 more then my 4, i had the 4 on airplane for just a few short hours
0 Likes
Reply
JRKing69
Asteroid
Options
Fold & Flip Phones
Okay im gonna try that to see if it work i still have payment on this phone and their not cheap and my warranty expire on november last year cant afford another one just yet i like my phone is faster than any other phone i have had...i have no idea what that software update had that it turn does two thing off everything else is fine...well cross fingers it work...
neilth
Sun
Options
Fold & Flip Phones
Have you tried going to Settings >General Management >Reset >Reset wifi and Bluetooth settings? There's a good chance that reseting and then setting up wifi and Bluetooth from scratch will solve your problem.
0 Likes
Reply
JRKing69
Asteroid
Options
Fold & Flip Phones
I have try everything including with samsung tech nothing has help not sure what cause that...their suppost to be another software update in may let see what goes then or if the issue gets fix...all started with the last software update i did in april 18 everything before that was working fine with no problems....it just doesnt connect bottoms stay grey it turn on blue once in a while but it wont connect to wifi at all....
neilth
Sun
Options
Fold & Flip Phones
I'm sorry the reset option won't work. Did Samsung have you try it?
0 Likes
Reply
JRKing69
Asteroid
Options
Fold & Flip Phones
Yes i did everything they asked including hard reset nothing help, i never had an issue with phone updates of any kind this is the first time it happend after a software update the they send, it eaither had a glish or something that stop it from working again cuz is only does 2 things everything else works fine...
0 Likes
Reply
neilth
Sun
Options
Fold & Flip Phones
If you live anywhere near a Samsung service center, you should take your phone there and have them look it over. Maybe you'll be lucky, and they'll be able to figure out what's wrong and fix it for you.
0 Likes
Reply