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Z Flip 5 plastic seal broke near bezel after 1 month

(Topic created: 01-04-2024 06:10 PM)
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DezyD
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Fold & Flip Phones
I got my z flip 5 brand new about 1.5 months ago. It's never been dropped or misused. It's had a protective case since the minute it came out of the box yet it already has a problem. The protective plastic seal near the bezel has a small peice that cracked off causing the little thin plastic where the bezel is to stick up leaving the bezel exposed . Can this be repaired? As a long time and loyal android user I am extremely disappointed as I don't even open the phone very often. 

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Samsung_Moderator
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Fold & Flip Phones

Hello, Welcome to the Community. We are sorry to hear the plastic seal near the bezel is broken. We understand how disappointing this is.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We are sorry to hear the plastic seal near the bezel is broken. We understand how disappointing this is.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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