Screen wont turn on at times, but if I leave it alone for a few minutes, it comes alive. Other times when it turns on, it immediately goes into a blue jumbled pixel pattern. Sometimes while scrolling in an app, the screen will also go into the blue pattern. Sometimes, when in this blue pattern, if I close it and open it slowly the screen comes back.
I've had to return my first 2 z flips because of dead screen issue,s but before I head back to Best Buy, I thought I'd ask here, just in case it was the result of the update and there's a fix coming.
We also recommend running the diagnostic tests in the Members app, under the Support tab.
If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered in the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
We also recommend running the diagnostic tests in the Members app, under the Support tab.
If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered in the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
