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Z Fold 4 screen causing auto clicks

(Topic created: 07-24-2024 04:29 AM)
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Umeranees
Constellation
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Fold & Flip Phones

My Z fold 4 inner screen protector broke from center automatically, screen lil bit damage from center bottlm side. And also when i try to use inner screen it's clicking everywhere automatically without my interaction.

 

Confuse what to do? 

 

Watch the video i record the behaviour of phone: https://www.loom.com/share/01a4cb8638414083a6c45f9dfa81752d

 

One thing is that i am light user done nothing ita automatically without dropping it.

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LongHiker
Galactic Samsung Care Ambassador
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Fold & Flip Phones

@Umeranees You would need to contact Samsung support or Care+. This is probably a hardware issue. 

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4 Replies
bellam035
Galaxy
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Fold & Flip Phones

Hi! It seems like your screen protector is causing the automatic clicks. I would try turning the Touch sensitivity setting on or off.

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Umeranees
Constellation
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Fold & Flip Phones

I removed the Screen protector because it's damaged from center. And after this screen causing this.

I tried senstivity on and off but same issue.

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bellam035
Galaxy
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Fold & Flip Phones

Have you tried shutting down the device? A way you can do this is by pressing and holding the power button and volume down button simultaneously.

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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Fold & Flip Phones

@Umeranees You would need to contact Samsung support or Care+. This is probably a hardware issue. 

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