My Galaxy Z Flip 6 (512GB) experienced a screen failure within 90 days of purchase. The repair (#hidden) process has been handled with extreme incompetence:
Misidentification: Local technicians incorrectly identified my 512GB device as 256GB to deflect the repair.
Unsubstantiated Charges: I was charged for the repair despite the device being under warranty.
Failure to Provide Documentation: You claims "physical damage" but has failed to provide a written inspection report despite multiple requests and verbal promises from customer service.
I am requesting a full refund of the repair costs or the immediate release of the technical report justifying the charge.
Hey Members_lrXrcr3! Thanks for visiting the Community!. Can I have you resend your ticket numbers via private message? I would like to look into this further for you.
Hey Members_lrXrcr3! Thanks for visiting the Community!. Can I have you resend your ticket numbers via private message? I would like to look into this further for you.
