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Original topic:

Zfold5 flashes green when opening

(Topic created: Monday)
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cleverEyes
Halo
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Fold & Flip Phones
Hello, my Z Fold 5's inner screen flashes an intense green for a very short period when I open it. It's not very consistent when it happens, which is concerning because I can't figure out what could be causing it to happen.

Anyone had this happen before? Is the screen about to give out?


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KnightRiderRalph
Samsung Care Ambassador
Options
Fold & Flip Phones

Hope you have Samsung Care for your Z Fold. I would suggest making a call to them ASAP.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered by warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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2 Replies
Solution
KnightRiderRalph
Samsung Care Ambassador
Options
Fold & Flip Phones

Hope you have Samsung Care for your Z Fold. I would suggest making a call to them ASAP.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered by warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

cleverEyes
Halo
Options
Fold & Flip Phones
I think I got insurance from Verizon instead of Samsung. I can't remember for certain, so I'll have to see if I'll be covered or how that all works.
I've been doing some online reading about other people's findings with it, and it's entirely possible it's just a software bug that has to do with themes or the eye comfort shield. Fingers crossed, it is.