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Original topic:

2018 IconX will not connect?

(Topic created on: 3/6/17 4:29 PM)
userveEVoVB2mI
Constellation
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Galaxy Buds

I just got a pair of the IconX headphones and they paired succesfully when I first opened them.  I was switching the main earbud from right to the left and the Gear Manger App shut down unexpectedly.  Ever since I have not been able to connect by earbuds to each other nor the phone.  The Gear Manager wont pick them up, the bluetooth wont pick them up.  I cant reset them via the app becuase they arent found.  I've reset them manually several times.  I've followed the troubleshooting steps on the website but still no connection.  All I get when I first put them in my ear and press to see if I can manually put them in pairing mode (even though I know thats not how its done) is to please insert the main earbud to access this feature.  The same thing happens to both earbuds, which leads me to believe that at this point neither is the main earbud and therefore unable to connect to any device.  If anyone knows how to set these earbuds into pairing mode that would be great...besides keeping them in your ear or putting them back in the case as the website mentions.  Sorry for the long message but I tried to put as much info as possible.  Thanks in advance.  ( Looking to maybe replace these with the Powerbeats3 :( although I love all my Samsung gadgets!)

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usereToKarEkSi
Constellation
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Galaxy Buds

Did you ever fix it? I haven't even used my Gear Iconx R-150 1st generation. My left earbud won't charge completely dead I guess. I've tried cleaning it and the contact things in the case just with a qtip. Tried resetting both earbuds. Talked to chat for over 20mins and then he says out of warrenty so guess I got a dud. sigh

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userxJfj3efx8j
Astronaut
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Galaxy Buds

I've tried everything and it still doesn't work. This is worst purchase i've ever made...

 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@userxJfj3efx8j What is the full model code and software version of your device? What happens when you try to connect?



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SamsungJace
Community Manager
Community Manager
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Galaxy Buds

Are you connecting the Gear IconX to a Samsung device?


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userphPYCgfuF5
Constellation
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Galaxy Buds

Same thing happened to me, i let my sister use my ear buds and lord behold she did who knows what and she got a warnig saying it will not pair or something. So me being the tech of the family even though im no IT i do know how to fix tech issues. My earbuds would not connect to my phone i have the s9+ i t will not appear in the bluetooth searches when its finding  a device it wouldnt even connect to my sisters apple devices or LG so i googled for  about 30 minutes and still nothing so i decided to read through this page becouse it had the same problem and scrolling through they mentioned the bluetooth button that is on the back of the case next to the charging port. And i did press that button when i was resetting my ear buds and uninstalling the gear app i pressed that button and nothing happened becouse no site even mentioned the button not even the manuel so i thiught it was useless.  THE POINT IS PRESS THAT BUTTON FOR LIKE 15 SECONDS OR MORE UNTIL THE LIGHT CHANGES COLORS BLUE, RED AND GREEN ect.  TURN ON YOUR BUETOOTH  ON YOUR PHONE AND IT  WILL PAIR UP ON DEVICES FOUND AND IT WILL SET UP AGAIN. I hope that works for you I was about to cry like this babys were $90. 

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@userphPYCgfuF5; Thank you for sharing that with us! 


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AAA_Gaming
Astronaut
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Galaxy Buds

hey, I have the 2017 version and for me, it didn't work for me nor did it change the colors it was just red. ***PLEASE HELP I AM SO SAD***

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@AAA_Gaming, Thank you for reaching out to us for assistance. We would recommend clearing the cache of your device and the galaxy wearable application. 

Clearing the cache
 

From the phone, navigate to and touch the Galaxy Wearable app.


Touch SETTINGS > About Gear Reset Gear.


Touch RESET GEAR to reset the earbuds.

We also wanted to provide you with these troubleshooting steps for assistance with your gear iconx: http://www.samsung.com/us/support/answer/ANS00078136/


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