Original topic:

360 Audio Not Working? Try THIS solution. But, 360 audio isn't as good as before

(Topic created: 05-09-2022 04:19 PM)
AvidUser
Cosmic Ray
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Galaxy Buds
 I took the liberty to try to troubleshoot the problem & I found that if I do these steps exactly in order, the 360 audio can work again but it isn't as good as it was before that new May 3rd software update. Ever since the buds update, it made 360 audio worse. STEPS TO SOLVE 360 AUDIO FEATURE NOT WORKING:
1. Make sure your BUDS ARE INSIDE CASE & CLOSED. 
2. Clear cache/data on wearable app. 
3. Uninstall wearable app & then uninstall the buds manager as well when it pops up. 
4. Restart your phone. 
5. Install the wearable app from GALAXY STORE. 
6. (Makes it easier if you already have location & bluetooth on) Open wearable app & Start: Connect the buds, allow the permissions, & I did allow for sending of diagnositc data. 
7. Once the buds were connected in the wearable app, RESET THEM in wearbale app settings. 
8. Then after you reset them & connect it back again, make sure 360 audio is off by default, & keep it off. Go to Sound & turn on Dolby Atmos to "Auto". (I don't think it makes a difference, but all I know is that it works if I do all these steps) 
9. Then you can use the earbuds and make sure to listen to a video/song with video (so if you use spotify, make sure there's a video backdrop) & when you are listening with dolby atmos Auto on, then turn on the 360 audio and go back to that video/song & see if you can move your head left or head and notice a difference. (360 audio should work) 360 should work after you do these steps, but still isn't as good as it used to be because of the update.
☆ Issue: 360 audio isn't as good as it was before the buds pro update, but this should fix the "no 360 audio" issue. I liked the 360 audio before May 3rd 2020, now it just seems less 360ish when facing forward. Samaung should revert back to how it was, make it more "spacious" & empty room surrounding again. 
3 Replies
User_name
Black Hole
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Galaxy Buds

so the feature is working but it just isn't as good as before? 

Submit an error report after replicating the issue and get feedback
Galaxy Wearable app > Go to menu (top left 3 lines) > Contact us>> Error reports

AvidUser
Cosmic Ray
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Galaxy Buds
No, it doesn't work for most and it works if only if you follow my steps. Even when it works it isn't as good and I already submitted an error report
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Ru_here
Astronaut
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Galaxy Buds
In the name of new update, they messed the sound quality and 360 audio is now off. Not working anymore.