Original topic:

Active Noise Cancellation - Not working (Buds PRO)

(Topic created: 06-17-2021 06:47 PM)
marscandybar
Astronaut
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Galaxy Buds
I have galaxy buds PRO and all of a sudden noise cancellation is not working.  It tells me "Put in both earbuds for active noise cancelling"
 
 Both buds are in and I hear audio from both buds. I've even reset the buds, tried it on other galaxy devices, and changed the ear tips. Still not working. I've even completed all updates.
6 Replies
Tspears840
Astronaut
Options
Galaxy Buds
Same here. Just bought these as well. Keeps falling in and out after you tap and hold the buds you let go....noise cancelling goes off. Never stays on
edmak222
Astronaut
Options
Galaxy Buds
I have the same problem
marscandybar
Astronaut
Options
Galaxy Buds
Sent my buds in for repair (under warranty). All is good
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SOGWAP
Constellation
Options
Galaxy Buds

I am having the same problem!

userYjmEg3YMX4
Constellation
Options
Galaxy Buds

I have the same issue, brand new buds pro purchased in July 2021. Is the only solution to send in for repair? There was an earlier solution in January 2021 to update the software, but clearly it is not fixed.

 

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marscandybar
Astronaut
Options
Galaxy Buds
Mine was definitely not a firmware issue. Turn around time for repair was quick.
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