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Amibent sound not working after lastest update

My buds are not working properly after this lastest update. The volume has gotten lower and the amibent doesn't work at all now. 

Product Expert

Re: Amibent sound not working after lastest update



I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. The issue is a hardware problem.


My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.


If you have any questions, please let us know.