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Constellation

Battery draining way too fast

My earbuds used to last hours like more than 8. Recently they have been draining so fast. 3 hours of use from 100% and the battery is down to 15%. They are not overheating at all. The also seem to be on when I have them in my ear but not in use. I seem to hear exterior sounds through the buds as if the microphone was on. This all started pretty much after the last update. They are only 9 months old.

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Samsung Moderator
Samsung Moderator

Re: Battery draining way too fast

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

Have you tried resetting your Galaxy buds? Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/

 

Is there any physical or liquid damage to your Galaxy buds?

 

Can I please have your full model number and software version?

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


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