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Astronaut

Both Galaxy earbuds will not connect

I have tried everything and both earbuds will not connect.  What else can I do?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Both Galaxy earbuds will not connect

Hello,

 

Let's try these few steps and see if this helps any.

 

http://www.samsung.com/us/support/troubleshooting/TSG01111318/#prepare-your-device-and-update-the-sa...

 

If none of the troubleshooting steps helped any, I recommend sending a private message providing the full model code, serial number, and an image copy of the proof of purchase so I can better assist you? Your Galaxy Buds may need a repair. http://bit.ly/2GGYul4

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