Join the Community / Sign in
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Join the Community / Sign in
Samsung_mFOoj9Q
Constellation

Brand new and left won't connect

‎11-13-2020 04:38 PM

So I got these free with my Galaxy S10 back in March of 2019 and never used them. Never even opened the packaging they sat in my closet until today when I decided to use them for the first time. I installed and got an update but it says connect both earbuds. The right will charge and play music, but I cant get the left to connect or charge. Cant install the update software either as the one wont connect. Already deleted Galaxy buds off my phone and unpaired from bluetooth and restarted my phone. What else can I do? Really annoyed these are brand new and just opened and they dont work

0 Likes
Reply
1 REPLY 1
SamsungJoJo
Samsung Moderator
Samsung Moderator

Re: Brand new and left won't connect

‎11-13-2020 05:45 PM

Have you attempted to try to reset the buds?

 

  1. tap General. Tap Reset earbuds and then tap Reset to confirm.

 

If you are not able to perform a reset on the buds, I recommend sending a private message providing the full model code and the serial number from the bottom of the charging cradle so I can further assist. http://bit.ly/2GGYul4

0 Likes
Reply
Reply
Loading...