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Bud 2 pro left earbud quiet compared to right

(Topic created: 3 weeks ago)
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userUY2NJpsamV
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Galaxy Buds

have had my galaxy bud 2 pro for almost a year now , had a software update the other day. did the software update and now my left earbud is so much more quiet than my right one, if I only pull out the left earbud from the case and not the right one the left earbud will be a bit louder than if you pull the right earbud out first, and that one connects to my phone first. what should I do? both my earbuds are so quiet now on full volume and the right one is louder than left still. this genuinely is infuriating and why I don't update nothing.

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Samsung_Moderator
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Galaxy Buds

Hello, Welcome to the Community. We understand the frustration of the left earbud suddenly becoming quiet compared to the right earbud.

Give these links a try: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message

We also recommend submitting feedback to Samsung using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we recommend a service repair. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand the frustration of the left earbud suddenly becoming quiet compared to the right earbud.

Give these links a try: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message

We also recommend submitting feedback to Samsung using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we recommend a service repair. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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