Buds 2 randomly disconnecting and not reconnecting

[Ellin]

I've found lately that my buds randomly disconnect, sometimes reconnects on it's own, sometimes I have to do it myself, anyone know why this is happening? I never had this problem with my buds plus.

[Scarface100]

You need to update them

[Scarface100]

It's been an update for about 3 months now for all devices

[Ellin]

I update all the time

[SamsungRei · Accepted solution]

Hi @Ellin, I know how frustrating it is when your earbuds won't stay connected. Here is an article with a few things that may help. https://www.samsung.com/us/support/troubleshooting/TSG01208805/ You can also try resetting the Buds. https://www.samsung.com/us/support/answer/ANS00078085/ You can also try testing them on another phone. If the connection issue persists, it would be recommended to have the Buds evaluated by a certified technician. For service options, please reach out to us via one of the following options with the model code and the serial number from the bottom of the charging cradle: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.