Buds 3 Pro only charging when case is open

[CaptPackrat]

I have two pairs of Buds 3 Pro, and both have the same problem. I don't use them very often, so they often sit for weeks inside the case. When I go to use them, the case is at 100% charge, but the buds have depleted batteries. As soon as I open the case, the buds immediately start charging again. 

This was never an issue with my original model Buds Pro. I've carried those around in my pocket for years and they're always fully charged and ready to go. But I can't trust these new Buds to actually be usable when I need them. 

Please don't tell me to check the contacts, the buds charge just fine once you open the case. The problem is they aren't staying charged when the case is closed. 

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your Buds 3 pro not charging correct. As the buds are charging only when the case is open, I would recommend a service repair.

For in-warranty repair For in-warranty repairs: Please use the following link to set up service in your area: https://www.samsung.com/us/support/service/

If you experience any concerns while try to set up service, please feel free to reach out to one of our moderators directly.

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/

If you experience any concerns setting up out of warranty service, please reach out to our customer service team directly at 1-800-726-7864

For international devices, please reach out to a support team member in your country for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html