Original topic:

Buds 4 pro Syncing Issues

(Topic created: a month ago)
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M34B_01
Constellation
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Galaxy Buds

Galaxy Buds4 Pro right earbud not showing after changing ear tips

Hey everyone,

I just got a new pair of Galaxy Buds4 Pro, and I ran into a strange issue after switching the ear tips.

Before changing the tips, both earbuds were working completely fine. After I swapped them to a different size, the right earbud stopped syncing.

Now in the Galaxy Wearable app, it only shows the left earbud and the case. The right earbud doesnโ€™t appear at all anymore.

Also:

  • The case doesnโ€™t seem to detect the right earbud anymore

  • I canโ€™t use swipe/touch gestures on the right bud

  • Itโ€™s basically like the right earbud is dead or not connecting

Things I already tried:

  • Resetting the buds in the Wearable app

  • Putting both buds back in the case and closing it for a while

  • Charging the case and buds fully

  • Reconnecting Bluetooth

Has anyone had this happen before or found a fix? It literally started right after I changed the ear tips. I have only had the buds 4 pro for only 6 days.

Phone: Galaxy S24 Ultra

3 Replies
Robin621k
Honored Contributor
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Galaxy Buds
The only suggestions I can think of is is to go to settings, apps, type in the search box, Buds Manager, open the info page, go to storage and clear cache. If that doesn't work, go back to the Buds Manager info page and clear data, then open the case again and repair them.
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Tech82
Constellation
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Galaxy Buds
I just want to suggest that the head-moving gesture from the Buds4 Pro also be added to the Samsung S24U & S25U.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

hello M34B_01,

Welcome to community. We are happy to have you here.  We understand you are having issues with one of your earbuds. I can totally see how frustrating that must be.

I see in your post the troubleshooting you have attempted with no success. I have a question for you. You mentioned that you changed the tips and then this issue began. Have you tried changing the tip back and seeing if the problem is still present? I did not see that listed in what you have tried.  I am trying to determine where the problem may be. 

If this does not work, please contact one our moderators so that we may assist you more specifically.

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