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Buds Live no audio and overheating

(Topic created: 06-27-2021 01:12 AM)
user225794
Astronaut
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Galaxy Buds

I recently bought the buds live with a phone. I have been experiencing overheating in the buds and now they have lost sound because they overheat so much. Is there a way I can receive a replacement or refund for them? 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I understand how frustrating this is. This article provides some information on what could cause the earbuds to overheat and some tips on what to do. https://www.samsung.com/us/support/answer/ANS00076952/ Have you tried resetting the earbuds? https://www.samsung.com/us/support/answer/ANS00078085/ If the Buds are still overheating and there is still no sound, the earbuds will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

I understand how frustrating this is. This article provides some information on what could cause the earbuds to overheat and some tips on what to do. https://www.samsung.com/us/support/answer/ANS00076952/ Have you tried resetting the earbuds? https://www.samsung.com/us/support/answer/ANS00078085/ If the Buds are still overheating and there is still no sound, the earbuds will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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