Thanks for reaching out. I'd be happy to look into this for you. Please send a private message with the full model code and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky
Same issue with mine. I've discovered the issue, with mine at least, is the communication between the two earbuds. Using either bud by itself seems to work ok.
Now this isn't a solution obviously but rather a workaround until Samsung updates the firmware some more.