Buds Live when i walk left ear disconnects or when i look down

[usercAZQnoDj0E]

Starting off I own a Galaxy S20 FE,

I JUST bought these buds live, first day was GREAT... second day I was very disappointed when I went for a walk because it kept disconnecting. also when standing in kitchen and I look down for too long it disconnects. I restarted/updated/deleted software.. NOTHING is working. please help, because other than this the buds are great. Oh As well when I'm walking SOMETIMES when I look right both buds cut out.. 

[SamsungAdam]

Have you tried resetting the network setting on your Galaxy S20 FE? Please know this will delete any saved Wi-Fi or Bluetooth networks on your device.

[usercAZQnoDj0E]

It worked for about 5 minutes, and now when I walk outside the left ear disconnects. its certain movements this is starting to get really annoying! How do I contact Samsung about warranty as these are like 3 weeks out of the box. 

[SamsungAdam · Accepted solution]

Thank you for that information. I would be happy to assist you further. Can I please have your full model number and the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2

The unit will require service. Please feel free to reach out to us directly or via one of the following options and include a link to this thread. 

1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/