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Buds+ Out Of Box Failure?

Just received new Buds+ on promotion with a new s20plus and I can't connect to them at all. Tried with s20us and s10plus.

Case lights are green but it seems they are not powering up at all.

Is there a hard reset I can try?

Samsung Moderator
Samsung Moderator

Re: Buds+ Out Of Box Failure?

Some things are just better paired together, and that goes double for your earbuds and phone. Connect your Gear IconX with your phone or additional Bluetooth devices like tablets, computers, TVs, and iOS devices so you can stream music. With the Galaxy Wearable app on your phone or tablet, you can control the earbuds, adjust certain settings, and more. Give this link a try:


If you continue to experience these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message:


Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:

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