I cannot express how disappointed I am with Samsung and the customer service provided by them. I have had pretty much every model of Galaxy phones since it first came out, and have never had an issue with the ear buds until the new pros arrived. Now i upgraded from the first version of the buds to the pros, and was very happy until i started to notice i was getting an allergic reaction to the buds. I would stop using them for a week and everything was back to normal i even went back the my original buds and no issues. I call Samsung to see what the fix is and i had 3 different people tell me they are aware and sales will send me hypoallergenic tips. I was ok no problem great so they transfer and and that's where the issues start no one seems to know about the tip and i kept getting run in circles. I was asked to send in the buds and it has been over 1 month now and the only response i have gotten is them asking for a picture of my ear, and the receipt for a refund. Again not what i was told would happen what is worse is i tell them i bought it on the Samsung website can they pull the receipt since i don't have it, and guess what no answer. I honestly do not think i would ever go back to a Samsung product after this. It is the point that its been less then 6 months since i bought it i have a problem and they honestly do not care.