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Buds Pro static noise

(Topic created on: 2/2/21 7:39 AM)
Renodoko
Astronaut
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Galaxy Buds
Whenever i turn on ambient mode, my right earbud makes static noise when nothing is playing. Left bud is fine. My Buds and wearable apps are up to date also. I love the earbuds and ANC works flawlessly. Only having problem with static noise happens on ambient mode. Anyone having similar problem as me?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. Have you tried them with another device to see if you experience the same symptoms?

If you are still experiencing these symptoms after trying the troubleshooting steps provided, I would recommend a service repair.  Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: http://bit.ly/2JH2rq2


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22 Replies
KSal
Halo
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Galaxy Buds
Same here on ambient sound mode except its both buds. Really noticible on high and extra high settings. Its like it secretly turns on the voice detect mode and amplifies the outside sound. I don't know if it's a flaw or feature at this point
BigHobbs13
Explorer
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Galaxy Buds
Same here but its the left bud and it does it on both modes anc/abs.
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userXhDtjSN06y
Constellation
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Galaxy Buds
mine make a farting sound type thing for a long time even when I have both of them in
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Alex0Leary
Constellation
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Galaxy Buds

Same problem here, tried resetting them, turning down both anc and ambient sound and the problem is still there.

 

Honestly considering returning them as I don't think we should be having these issues with the "pro" version of something.

 

Shame 

userrnLjsUNL5z
Astronaut
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Galaxy Buds

same problem, left bud on anc/ams

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey, just wanted to follow up. Is the software up to date on your Galaxy buds pro?


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Renodoko
Astronaut
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Galaxy Buds
my galaxy wearable app and buds pros are both up to date. using S20 FE latest firmware version too. i think it's pretty common issue for the buds pro. not sure if software update could fix this
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oldsalt
Constellation
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Galaxy Buds

I am having the same issues for about a week.  Right earbud white noise while in ANC or Ambient mode.  White noise rides on top of music or is present when silent.    SM-R190 Software updated yesterday to  R190XXU0AUB3.    Was also doing it after early February update too.    Seems to not do this when fully charged but comes on around 70% charge left on the buds.  

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I would recommend resetting your Galaxy buds. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/


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