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Astronaut

Buds + help

Ever since I updated my Galaxy buds the right earbud either won't charge or is disconnected. when I put it in the case it shows a green light indicator indicating that it is fully charged but when I connect them the right one is disconnected or not charged

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Samsung Moderator
Samsung Moderator

Re: Buds + help

Hello there!

 

What troubleshooting steps have you tried regarding this so I can better assist you?

 

Also, can you send a private message providing the full model code and serial number from the bottom of the charging case? http://bit.ly/2GGYul4

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