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Constellation

Buds+ issues with the mic while on call

Just received the buds + and after a week of using them with my Galaxy S8 people kept complaining they can't hear me. Like I'm on mute. Any ideas? The mic works sometimes and sometimes won't. As well the Bluetooth connection seems to be really weak at times. While running sometimes music will cut out if my phone is in my pocket. Any solutions? Ideas? All are welcome!

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Halo

Re: Buds+ issues with the mic while on call

May be a silly question, but have you made sure the buds are updated to current firmware? I had that issue, but realized in Gear app that there was an update, as soon as i did that issue was resolved.
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Constellation

Re: Buds+ issues with the mic while on call

Thanks. Yes I've checked that, I'm all up to date. :/

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Samsung Moderator
Samsung Moderator

Re: Buds+ issues with the mic while on call

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL​​​​​​​


Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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