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Buds no longer recognized by Galaxy Wearable app or any bluetooth connection

(Topic created: a month ago)
userJfX3qD7eJm
Constellation
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Galaxy Buds

I have my Galaxy Buds for only a little over 1 year but they now cannot be discovered by Galaxy Wearable app on my Galaxy S10+ phone or any bluetooth-enabled devices (other phones). I have tried rebooting, cleaning the cradle connections, fully charged the buds/cradle, etc. to no avail. Please help!

Model: SM-R175 (buds), EP-QR175

S/N: <hidden>

Thanks.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I understand how frustrating this is. If the Buds are not connecting to the Wearables app, service is recommended. For service in the U.S., you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I apologize for any inconvenience. 



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2 Replies
nopen1278
Sun
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Galaxy Buds
Do the buds make any sound when you put them in your ears and touch the touch pads? If not then they may not be charging. If they do make a sound you should be able to press and hold the touch pads for about 5-7 seconds then hear the sound indicating its ready to pair and try connecting them then.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

I understand how frustrating this is. If the Buds are not connecting to the Wearables app, service is recommended. For service in the U.S., you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I apologize for any inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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