Original topic:

Buds pro allergic reaction

(Topic created: 08-19-2021 12:25 PM)
userPguNyRBlUD
Constellation
Options
Galaxy Buds

I been experiencing allergic reaction to the buds pro. I tried cleaning and different size tips.

3 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to escalate this to our specialized team. Can you please provide me with the following information in a private message:  http://bit.ly/2GGYul4

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

Can you please elaborate on the symptoms you are experiencing?


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userGBKNiOTDWq
Constellation
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Galaxy Buds

Hi - heads up you, aren't the only person experiencing this issue despite what Samsung says. Hope you're experience is better than mine but you should be prepared for a long and painful process. I had to submit a claim with the Better Business Bureau. 

Leify
Galaxy
Options
Galaxy Buds
That's the only way they will actually contact you, but you likely still get told to pound sand. They don't believe in customer service.