Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to escalate this to our specialized team. Can you please provide me with the following information in a private message: http://bit.ly/2GGYul4
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Hi - heads up you, aren't the only person experiencing this issue despite what Samsung says. Hope you're experience is better than mine but you should be prepared for a long and painful process. I had to submit a claim with the Better Business Bureau.